Members: the concierge desk lives inside Svala — open the app and write to Svala in your conversations. It is read by a person.
For anything else, including membership questions, press enquiries and privacy requests:
We answer within one business day.
Subscriptions are handled by Apple. To cancel, open your device Settings → your name → Subscriptions → Svala. Refunds are requested through Apple at reportaproblem.apple.com.
Open Svala → Profile → Delete my account. This erases your membership, conversations, portrait and keys immediately and permanently. Cancel your subscription separately in your device settings.